Have you been encountering the [pii_email_9ec8d6ea06a6c4962a31] error while trying to send or receive emails using your Outlook account, you’re not alone. It’s a common Outlook error that usually gets triggered due to network connectivity issues. However, several other factors can also make you run into the said error.
The good news is that you can troubleshoot this error by yourself. In this guide, we are going to talk about different factors that cause the PII error and what methods you can utilize to fix it. So, without any further ado, let’s get started.
What Causes the [pii_email_9ec8d6ea06a6c4962a31] Error in MS Outlook
In general, the error occurs when MS Outlook fails to establish a secure connection with the email server. But, as we mentioned earlier, there are many other reasons that may trigger this error as well. Some of these reasons include:
Your device is not connected to an active Internet connection
Your Outlook profile has been damaged due to external factors
There are incorrect antivirus configurations on your PC
FIles on your POP3 server are damaged
How to Fix [pii_email_9ec8d6ea06a6c4962a31] Error
So, now that you know what triggers the [pii_email_9ec8d6ea06a6c4962a31] error in Outlook, let’s take a look at the solutions that’ll help you fix it.
Also read about: How to fix outlook [pii_email_b7a0a82dd057e4d47723] error
Check Your Internet Connection
Since a poor network connection is the primary cause of the error, start by checking your Internet connection. Make sure that your device has active Internet connectivity. You can try accessing other online services to see if the Internet is working or not.
Change Antivirus Configurations
If you have recently installed an Antivirus program on your PC, it might be configured to automatically scan emails. If that’s the case, the Antivirus will restrict the Outlook app from functioning properly. So, make sure to change the Antivirus Configurations by disabling the “Email Scanning” feature.
Reinstalling or updating Outlook to the latest version is yet another effective way to fix the [pii_email_9ec8d6ea06a6c4962a31] error. When you’ll reinstall the app, all the damaged temporary files will be deleted and the root of the problem will be eliminated as well.
Clear Unnecessary Emails from Outlook Folder
If your primary inbox has too many unnecessary emails, they’ll cause bandwidth issues. This is the reason it’s always advised to clear the unnecessary emails from your Outlook folders. While you’re at it, make sure to clear the Trash as well. This will help your Outlook app to deliver optimal performance.
So, if you’ve been encountering the [pii_email_9ec8d6ea06a6c4962a31] error for a while now, the above-mentioned will help you fix the problem. Follow these tricks and access your Outlook account without any hassle.